Customer Service: Return Policy, Shipping Policy & Size Chart

MMW Style Studio Return Policy:

We (M&MW Style Studio), do not issue refunds. We are pleased to accept exchanges on any unworn items, in perfect condition with tags attached and accompanied by a receipt. You may exchange MMW Style Studio merchandise within 5 days after receiving your order. We do not give refunds. If you need to exchange an item the shipping to and from us will be the purchasers’ (your) responsibility. Please note when returning an item the shipping fees are non-refundable. All sale, reduced, and markdown items are not eligible for exchange. We do not make exceptions to this policy.

There are no refunds or exchanges on shoes, jewelry, handbag, purses, and accessories.

 

MMW Style Studio Shipping Policy:

All orders are shipped via USPS.

Please allow 7-10 business days on standard shipping and 2-4 weeks on ALL preorders.

If you haven't received a tracking number or your package by the 10th business day, please email MMWStyleStudio@gmail.com

If you'd like to place a rush order expedited, please email MMWStyleStudio@gmail.com

 

MMW Style Studio Pre-Order Policy:

A pre-order is an order you can make for a new item before it is in stock and available for delivery.

Pre-order means that the product is currently in production, or in the process of being created. The product can be purchased, but will not ship out to you until it arrives into our warehouse. The MMW Style Studio website will indicate a time frame that the item is expected to be received into our processing center.

When an item is pre-ordered, your credit card is charged including shipping costs.  You may change your mind and cancel an order at any time until item is in stock and shipped to you.  If you cancel your order before an item is in stock, this authorization expires and we will of course not charge your card.

When an item is listed for pre-order, we include our best estimate of the availability date. We will always do our best to meet this date. However, sometimes production and shipping schedules change, which means we need to update the timing accordingly. You will be sent more specific information via e-mail before the product arrives if you have provided us with your e-mail address!

 

WHY SHOULD I MAKE A PRE-ORDER WITH M&MW STYLE STUDIO?

  • You will be one of the first to receive upon delivery of the item
  • You are guaranteed not to miss out on this item if it sells out

 

I WANT TO PLACE AN ORDER FOR AN IN STOCK ITEM BUT ALSO PRE-ORDER ANOTHER ITEM AT THE SAME TIME - CAN I DO THAT?

Yes, you can make one order. We will split the order into 2 separate shipments. We will ship the In Stock item immediately and then ship the pre-order item once it is available. Your credit card will be charged for both orders.

 

WHEN WILL YOU CHARGE MY CREDIT CARD?

For pre-orders, we will charge your card at checkout, including shipping costs. For In Stock items, we will charge your credit card at checkout including shipping.

 

WHY DO YOU TAKE MY CREDIT CARD DETAILS WHEN I PLACE A PRE-ORDER?

Pre-orders are a purchase from M&MW Style Studio. The product has just not arrived at the M&MW processing center yet. It is on its way. When you pre-order you have purchased the item. It will be shipped to you when the item is in stock.

You may change your mind and cancel an order at any time until we charge your card approximately 2 days prior to dispatch. If you cancel an order where a non-refundable deposit has been taken, this deposit will not be refunded.

 

MMW Style Studio Size Chart: